Responsibilities
Mission Statement: Help those in need, serve those who protect, and protect those who serve!
Overview
Emergency call taking/dispatching services for Charleston County jurisdictions have transitioned incrementally to the Charleston County Consolidated 9-1-1 Center since its inception in 2009. The planned consolidation was completed in November, 2013 when the City of Charleston Police Department transitioned to the Center. Although their 9-1-1 calls are answered at the Consolidated 9-1-1 Center, Folly Beach Public Safety withdrew their participation and maintain their own Dispatch Center from which they dispatch the 9-1-1 calls transferred to them.
For More Information
Jim Lake | Director
Phone: (843) 529-3700
Email: JLake@CharlestonCounty.org
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- ALL EMERGENCIES - CALL 911, TEXT 911 or VISIT 911HelpMe.com
Contact a Duty Officer
Several of our law enforcement agencies now allow for certain types of non-emergent incidents to be reported over the phone to their duty officers:
These reports include:
- Animal Complaint
- Breach of Trust (Under $1000)
- Child Custody Dispute (Past)
- Civil Matter (Past)
- Forgery or Fraud (Under $2000)
- Harassing Phone Calls (No Threats)
- Identify Theft
- Larceny (Under $1000)
- Leave a Message for an Officer
- Lost Property (Under $1000)
- Shoplifting (Past)
- Suspicious Activity
- Trespassing (Offender Not Present)
- Vandalism
Charleston County Sheriff's Office
Duty Officer: (843) 308-7333
Mt. Pleasant Police Office
Duty Officer: (843) 884-4176
North Charleston Police Office
Duty Officer: (843) 740-2800
Isle of Palms Police Office
Duty Officer:(843) 886-6522
Submit an Online Report to Law Enforcement
The Charleston County Sheriff's Office and the Mount Pleasant Police Department also offer the option to report your non-emergent incidents online that do not require law enforcement to be dispatched. Not all agencies within Charleston County are currently utilizing an online reporting system. If an agency does not have an online reporting link below or the agency does not have a duty officer to take your report over the phone, we encourage you to submit a request through Charleston County 911 Center's 911HelpMe.com platform.
Agencies We Serve
For more information on how to contact a duty officer or find out more information for a certain agency we serve, please click any of the links below to be directed to their contact page.
Law Enforcement Agencies
The Charleston County Consolidated Emergency Communications Center currently dispatches for:
Emergency Fire and Rescue Agencies
Other Partnerships and Shared Technology
In addition, the Emergency Communications Center has established partnerships and/or shared technology with the following:
9-1-1 Tips: Help Us Help You!
- Stay calm and speak clearly.
- Do not hang up until directed to by the 9-1-1 dispatcher.
- Answer the dispatcher 's questions promptly and to the point.
- Be able to provide location information and directions.
- Be as descriptive as possible. You may be asked to identify people or automobiles involved. The more information you can provide, the better the dispatcher will be able to prioritize your call and relay details to responding units.
- If the situation changes before help arrives, call 9-1-1 again and give the dispatcher an update.
- If you experience problems with the dispatcher or feel your call was handled inappropriately, ask to speak to the on-duty supervisor.
Call & Incident Volumes
2023
2022
2021
2020
2019
Annual Statistical Summary for Complaints
for additional statistics
Accreditations
CALEA
The Commission on Accreditation for Law Enforcement Agencies (CALEA) has formally awarded accreditation to the Charleston County Consolidated 9-1-1 Center for successfully meeting all best practice standards of its Public Safety Communications Accreditation Program.
The Charleston County Consolidated 9-1-1 Center is only the 39th stand-alone 9-1-1 Center to be awarded the accreditation (this does not include communications centers governed by Law enforcement or other public safety agencies). The CALEA Assessors expressed that they were highly impressed with our operations, training, Peer Support Team, Morale Team and public education, and the accreditation was unanimously approved.
APCO
The Association of Public-Safety Communications Officials (APCO) has formally awarded the Charleston County Consolidated 9-1-1 Center the APCO Training Program Certification. The Charleston County Consolidated 9-1-1 Center is the first Public Safety Communications Center in the state of South Carolina to be awarded for their Training Program meeting the standards of the APCO American National Standards. Building and implementing a successful training program requires many resources and dedication. By applying for the APCO Training Program Certification the Charleston County Consolidated 9-1-1 Center demonstrates their commitment to training and meeting national standards. Receiving the APCO Training Program Certification is a major accomplishment for the agency, its staff and the community.
NCMEC
The National Center for Missing and Exploited Children (NCMEC) has awarded the Charleston County Consolidated 9-1-1 Center the dynamic partnership to provide prevention, safety programming and support to help recover missing children, reduce child sexual exploitation and prevent future victimization.
The Charleston County Consolidated 9-1-1 Center's partnership with NCMEC enriches the efforts and enhances the impact in the lives of children and families who need them the most. Together, this partnership can ensure that children have a safe childhood utilizing the provisions of NCMEC's expertise and assistance in the agency's mission of providing safety and protection.
IAED
The International Academies of Emergency Dispatch (IAED) has formally awarded Accreditation to the Charleston County Consolidated 9-1-1 Center as an Emergency Fire and Emergency Medical Dispatch Center of Excellence.
The Charleston County Consolidated 9-1-1 Center is only the 24th Emergency Fire Dispatch Center and the 171st Emergency Medical Dispatch Center in the world to be awarded the highest distinction for their comprehensive implementation and compliance with the Fire and Medical Priority Dispatch System and associated 20 Points of Excellence.
Accreditation Public Comment Portal
The purpose of this public portal is to receive comments regarding an agency's compliance with CALEA standards, engagement in the service community, delivery of public safety services, and overall candidacy for accredited status. These comments can be in the form of commendations or concerns. The overall intent of the accreditation process is to provide the participating agency with information to support continuous improvement, as well as foster the pursuit of professional excellence
Important
CALEA is not an investigatory body and subsequently the public portal should not be used to submit information for such purposes. Additionally, there will be no response other than acknowledgement to submissions; however, the information will be considered in context to its relevancy to compliance with standards and the tenets of CALEA® Accreditation.
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